Return Policy

Your return options depend on the shipping method you selected at checkout. We outline the specific conditions for each choice below.

Shipping Choice Consequences

Customers who opted for FREE SHIPPING (Without Tracking) receive a Proof of Shipping from us. You will NOT be able to track your order’s whereabouts after that point, and you bear the risk of the product not arriving at your doorstep. Should 60 days pass without delivery, we escalate the matter to our tier 2 support team and refund your money, no questions asked.

For orders over $75, we HIGHLY RECOMMEND selecting STANDARD SHIPPING (With Tracking). This allows you to track your order at all times until it reaches your doorstep.

Starting Your Return: The 45-Day Window

To initiate a return, you must contact us within 45 days from receiving your order. Only items purchased directly from https://powervoiceshirt.com are accepted. Products bought from authorized retailers must be returned directly to those retailers.

What We Need From You

When you reach out, include your order number and the reason for your return. Our customer service team reviews the request and sends further instructions once the return is approved.

Preparing Your Package

Returned items must meet these condition requirements:

  • Unused and in the same condition that we sent it to you.
  • In original packaging, including all accessories, manuals, and documentation.
  • Free of stains, folded cards, broken seals, or broken plastic foiling.

Products that have been personalized cannot be refunded or exchanged. We reserve the right to not refund or exchange any item shipped back to us in unacceptable condition.

When We Won't Accept a Return

Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products resulting from customer mishandling. Returns made without a receipt may be refused. Powervoiceshirt reserves the right to deny any return.

For Faulty or Wrong Items

For a defective, incorrect, or damaged unit, contact our Customer Support team and provide the following:

  • Order number
  • Proof of purchase
  • Video or photo of the faulty product
  • Complete delivery address
  • Contact telephone number

In some cases, a video or photo of the defective product is required as proof to process a refund or replacement.

After We Receive Your Return

Processing returns may take up to 14 business days from the day we receive your return. We email you a confirmation once processing is complete.

Getting Your Money Back

All refunds are credited to your original form of payment. For defective products, a refund is credited. For non-defective items, a refund excludes all shipping and handling fees.

For credit or debit card payments, refunds are sent to the card-issuing bank within 14 business days of receiving the returned item or cancellation request. Contact the bank/credit card company if the credit hasn't posted to your account yet, as it may take some time before the refund appears.

Changing Your Mind Before It Ships

To modify or cancel an order, contact us as soon as possible with your order number and the modification details. We confirm once the modification is made.

Any cancellation after an order has been placed is subject to a cancellation fee of 30% of the Total Price, regardless of the time the order has been placed (even if it is just a second later). This fee covers the merchant processor/credit card charges we incur for cancellations. Orders that have already been packed or shipped cannot be canceled.

To obtain the return shipping address, email [email protected].